Emotional intelligence is the capacity to spot out and deal with the emotions of an individual, and the emotions of others. It includes three skills such as emotional awareness which means the ability to identify an individual’s own emotions, the ability to control and opt like a challenge by adapting positive thinking, and problem-solving ability. This ability to manage emotions means regulating emotions when necessary and cheering up or calming down other people.
Stress is the reaction of the body to any change which requires an adjustment or response for that change. It is a normal part of the life of an individual. The changes in the body may expect from the response through mind, emotion, and physical activities. We can experience stress from our environment, our body, and our thoughts. Even positive life changes such as a promotion, a mortgage, or the birth of a child create stress.
Stress has a varying impact on anyone. The approaches to stress management vary from individual to individual. Some people will go for provocation; while some others were calm even in extreme stress conditions. The phenomenon of emotional intelligence is a growing topic for behavioral investigation as researchers strive to understand its influence on various social interactions. Recent research indicates that emotions play an integral part in stress management and anxiety in the work environment.
Last few decades Emotional Intelligence (EI) has attracted worldwide significance from scholars and Human Resource Management professionals. Developing emotional intelligence abilities is a very crucial concept that is usually neglected when developing different assessments to enhance skill development and different study demonstrates that correctly managed feelings can drive confidence, loyalty, and accountability. Within such a structure, there have been many productivity gains, innovations, and achievements by people, teams, and organizations (Cooper, 1997). So, it is concluded that emotional intelligence, is the way to avoid negative feelings and focus on positive ones like self-confidence, friendly approach, etc. So, emphasis should be placed on creating a smarter emotional approach to anxiety, work stress, and achieving success in all endeavors. (Kumar Sunil, 2009).
For Citing this article use:
- Kumari, V. (2020). Impact of occupational stress on job performance with the mediating effect of emotional intelligence and resilience in the banking industry.